How can we help?
Questions about Alula, your account or your data. Email us and a person who builds the app will reply.
Email support
For help with the app, a problem to report, or a question about your data.
tyler@ajmi.appWe aim to reply within two working days (UK and Singapore time).
When you write, please include
- Your name and your operator or flight department
- Your iPad model and iPadOS version (Settings > General > About)
- What you tapped, what you expected, and what happened
- A screenshot, with passenger details hidden
Before you write
Can I download Alula today?
Not yet. Alula is in development and is not on the App Store. If your flight department would like early access or a demonstration, email tyler@ajmi.app.
Which devices does Alula run on?
Alula is built for iPad, running iPadOS 18 or later. An iPhone version is not planned for launch.
Who can see the information in Alula?
Your operator decides who has access. Each operator's data is kept separate from every other operator's. We don't sell data or show advertising. See the privacy policy for detail.
Does Alula store passport or ID numbers?
No. Alula never stores passport numbers, nationality, ID or visa numbers, or their expiry dates. A passenger's date of birth may be stored (the year is optional), and documents that leave the app show the day and month only.
How do I ask for my data to be corrected or deleted?
If you are a passenger or crew member, contact the operator you fly with first, as they control their records. You can also email us and we will help them act on your request.
I've found a security problem.
Thank you. Please email tyler@ajmi.app with “Security” in the subject and don't include real passenger data. We will acknowledge it and keep you updated.